Question 1

When is my rent due?

Accepted Answer

Unless the lease specifies otherwise, all rents are due on the 1st of each month and are late on the 3rd.

Question 2

What forms of payment do you accept?

Accepted Answer

You may PAY ONLINE through your resident portal via bank draft or credit card.    Cash payments are accepted in Paynearme approved locations (CVS Pharmacy, 7-eleven, ACE Sales, Walmart). Find the closest to you in your resident portal and get the payment slip or barcode to submit the payment at the counter.

Question 3

I did not have a pet when I moved in; may I have a pet now?

Accepted Answer

Only if the property is pet friendly you may have a pet.  If it is, you can request authorization to move in a pet at any time during your lease.   Email us to notices@skybluemanager.com with your request, sharing the following information: Type: Breed: Name: Color: Weight: Age: Rabies Shots Current?  Yes ____  No___   A SkyBlue associate will contact you to confirm if the property is pet friendly and the requirements to approve the pet.  A pet deposit, pet fee or pet rent will be required and a pet addendum must be signed prior to moving in your pet.

Question 4

When I move out, when will I get my deposit back?"

Accepted Answer

We strive to return security deposits as quickly as possible. If the property is left clean and in good condition with no damages, then the deposit will be refunded quickly. If there are damages or additional cleaning/make ready items that need to be completed, then the refund could take up to 30 days. It is extremely important that you leave the property clean without any damages and provide a forwarding address in order to get a quick refund of your security deposit.   At the moment you send you Notice to Vacate you will receive the move out instructions. Please follow them thoroughly to help the process and speed up your refund.

Question 5

How do I request maintenance?

Accepted Answer

You can submit a maintenance request or report any inquiry at any time through your RESIDENT PORTAL. Please add a many information as you have about the issue. Picture are very useful and your upload them from your phone right there in your portal end.

Question 6

What if I have an emergency maintenance request?

Accepted Answer

If you have a personal emergency please call immediately 911 for assistance.   For Maintenance Emergency, please call/text the Hotline (956)586-0330

Question 7

How long will it take for a repair to be made?

Accepted Answer

Our goal is to have the repair made as quickly as possible. Most repairs are completed in 7 days or less.

Question 8

What happens when my lease is up?

Accepted Answer

We will offer you the opportunity to extend or renew your lease during the last 60-90 days of the lease. If you do not wish to extend your lease, you must provide us a minimum of 30 days written notice and we will provide move out instructions.

Question 9

Does your office have an after-hours drop box?

Accepted Answer

No, we don't. If you need to drop off keys any other paperwork you'll need to come during our normal business hours.  Monday to Friday from 8am to 5pm.